Warranty: Parts other than pumps
ALIEN hydroponic system parts (excluding pumps) are warranted against manufacturer defects to the original owner from the date of original purchase for 3 years. In the event of defective materials and/or workmanship, Black Dog Horticulture Technologies & Consulting, Inc. (BDHTC), will repair or replace, at its option, the defective product within 45 days from receipt of the defective product for the first three years after purchase. After 3 years BDHTC will offer repair services or parts as long as parts are available; the cost of repairs and parts after 3 years are the sole responsibility of the customer. Shipping of the defective product to BDHTC is the sole responsibility of the customer. Return shipping of the repaired or replaced parts is covered by BDHTC up to $50 per incident for the first six months after purchase. In the first six months after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the product being shipped back to the customer. After six moths, all shipping costs, both inbound and outbound, are the sole responsibility of the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, misuse, exposure to caustic or corrosive chemicals including but not limited to fumes caused by burning sulfur, or normal wear and tear, which includes but is not limited to improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping parts back to BDHTC, etc. We highly recommend that any shipments are made using a traceable method such as UPS or FedEx.
Warranty: Pumps
JET-STREAM™ pumps are warranted against manufacturer defects to the original owner from the date of original purchase for 1 year. In the event of a defective pump, Black Dog Horticulture Technologies & Consulting, Inc. (BDHTC), will repair or replace, at its option, the defective pump within 45 days from receipt of the defective pump for the first year after purchase. After 1 year BDHTC will offer repair services or replacement pumps as long as parts are available; the cost of repairs and pumps after 1 year are the sole responsibility of the customer. Shipping of the defective pump to BDHTC is the sole responsibility of the customer. Return shipping of the repaired or replaced pump is covered by BDHTC up to $50 per incident for the first year after purchase. In the first year after purchase, if return shipping will exceed $50, the customer will be notified and are responsible for paying any amount of shipping over $50 prior to the pump being shipped back to the customer. After a year, all pump shipping costs, both inbound and outbound, are the sole responsibility of the customer. The Warranty does not apply to damage resulting from, but not limited to, improper care, misuse, exposure to caustic or corrosive chemicals, allowing the pump to run dry, or normal wear and tear, which includes but is not limited to improper installation, and/or failure to provide reasonable and necessary maintenance, improperly packaging and shipping pumps back to BDHTC, etc.
30 Day Return Policy
If you are unsatisfied with any ALIEN hydroponic system, you can return it for a refund within 30 days from the original purchase date. A Return Merchandise Authorization (RMA) must be issued before returning any products and the product shipped/postmarked within 30 days of the original date of receipt. Returns are limited to one (1) system or part per customer. All items must be returned in "as new" condition (pipe must not be cut, and the system must never have been filled with water) in the original packaging and include all accessories. Commercial and custom orders are not returnable. Parts that have been broken, damaged or altered are not returnable. "Damaged" includes but is not limited to water damage and damage resulting from being dropped and/or incorrect electrical connection. Returns will be charged a 25% restocking fee. Shipping charges are non-refundable. We recommend using a carrier that has tracking capabilities when sending returns. The customer assumes responsibility for return shipping fees, insuring the return shipment, and filing any necessary claims for damaged or lost returns.
When returns are received, they will be inspected and the item in question will be repaired, returned, replaced, or refunded at the discretion of BDHTC. If a credit memo is issued, the funds will be returned on the original form of payment. Refunds can take up to 2 billing cycles to appear on your credit card or bank statement, depending on the process of your financial institution. All communication regarding these processes will be handled via our help desk ticketing system.
Shipping Damage
Shipping damage and defective products must be reported within 48 hours of receipt of shipment (not including weekends and holidays). When sending in a product for return or repair all shipping fees, shipping insurance costs, and shipping damage is the sole responsibility of the customer.
Cancellations
Cancellations are only offered in the event that your item has not yet shipped. If your product has not yet shipped, it can be cancelled at no charge with a full refund. After 30 days from original purchase date, all sales are final.